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Why Choose Us?

The UW Medicine Accountable Care Network (ACN) delivers a coordinated approach to healthcare that puts you and your family first.

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Why choose the UW Medicine Accountable Care Network?

The UW Medicine Accountable Care Network brings together exceptional healthcare organizations throughout the Puget Sound region to offer high-quality, affordable care to PEBB benefit-eligible members and their families in, King, Kitsap, Pierce, Skagit, Snohomish, Thurston, and Spokane counties.

Most comprehensive healthcare network in the Puget Sound region

We offer the most comprehensive range of services available within a single network, from preventive and primary care to advanced specialty care. The UW Medicine Accountable Care Network offers access to some of the most specialized hospitals and care centers in the nation, including Seattle Children’s Hospital, Mary Bridge Children’s Hospital and the Seattle Cancer Care Alliance (SCCA), a world-class cancer treatment center that is a partnership between UW Medicine, Fred Hutchinson Cancer Research Center and Seattle Children’s Hospital.

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primary care providers

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urgent care clinics

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emergency departments

What makes UW Medicine ACN unique?

High-quality care that is afforable

Our goal is to keep patients healthy by focusing on prevention: identifying and treating health issues early, before they become a bigger problem. Greater coordination of care between physicians and healthcare professionals results in the best outcomes for patients.

Cost savings to you include lower monthly health plan premiums. In addition, your out-of-pocket costs for visiting a primary care physician (PCP) and for generic prescription drugs will also be lower.

Fast appointments for primary and specialty care

You can count on timely access to primary care providers and specialists.

We offer:

  • Same- or next-day appointments for primary care
  • Walk-in availability for urgent care at more than 71 sites
A coordinated care team – including easy referrals to specialists

Physicians and healthcare professionals work as an integrated team coordinating information to make sure you receive the best care possible. This approach emphasizes shared decision-making about your preventive health and any chronic or acute health conditions that may require coordinating with multiple specialists.

24-Hour Nurse Care Line

You can speak with a specially trained registered nurse 24 hours a day, seven days a week and get immediate, professional advice about health questions. Our nurses will help you decide whether you need to see a doctor, go to an urgent care clinic or emergency room or care for yourself at home.

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A single phone number for all your appointments and information

All services are available through a single, centralized contact center. The UW Medicine Contact Center at 888.402.4237 can help you:

  • Make an appointment or receive assistance with a referral
  • Connect with the 24/7 nurse care line or other services as needed
  • Find out if a physician or healthcare professional is in the network
  • Find clinic locations

Hours of operation: 

  • Monday - Friday | 5:00am - 8:00pm Pacific time 
  • Saturday - Sunday | 6:00am - 2:00pm Pacific time

Please call UMP Customer Service at 888.849.3681 (TRS: 711) for all questions about medical benefits (what is covered by the plans), medical claims, and medical services requiring preauthorization. Only Regence can provide accurate benefit information to UMP members.

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Who is eligible?

To be eligible to select the UMP Plus – UW Medicine Accountable Care Network, you must be PEBB benefits-eligible and live in King, Kitsap, Pierce, Skagit, Snohomish, Thurston, or Spokane counties. You are also eligible if you meet these two criteria and are currently a non-Medicare PEBB retiree, insured through a COBRA plan or are paying for insurance out-of-pocket.

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